Last updated: 15 October 2026
This policy explains what personal information I collect through this website and my booking page, why I collect it, and what rights you have over it.
Who I am
I'm Sarah Turpin, a self-employed localisation and vendor operations consultant based in the UK. I'm the data controller for the personal information described in this policy, which means I decide how it's used and I'm responsible for looking after it.
If you have any questions about this policy or your information, you can contact me at
What information I collect
When you book an intro call. My booking page asks for your name and email address, and you can choose to add a short note about what you'd like to discuss.
When you get in touch or work with me. If we exchange emails, have a call, or go on to work together, I'll hold your contact details, our correspondence, and any notes, proposals, contracts and invoices related to that work.
When you visit this website. The website sets a single technical cookie that's needed for it to work (see "Cookies" below). I don't use analytics, advertising or tracking tools, and I don't build profiles of visitors.
How and why I use your information
- To arrange and hold your intro call, including sending you a calendar invitation and meeting link. I do this because it's a step you've asked me to take before potentially entering into a contract with me.
- To respond to your enquiry and follow up after our call. I do this because I have a legitimate interest in responding to people who contact me about my services. I won't add you to a mailing list or send you marketing.
- To deliver work, send invoices and manage our working relationship if you become a client. I do this to perform our contract.
- To keep financial and business records, because UK tax law requires me to.
Who I share it with
I don't sell your information or share it for marketing. I use a small number of trusted service providers to run my business, and they process information on my behalf and under my instructions:
- Website hosting: Webturner Ltd
- Booking page: Lovable Labs Sweden AB
- Calendar and video calls: Google LLC
- Email: Webturner Ltd
- Bookkeeping and invoicing: Zoho Corporation Pvt. Ltd.
I may also share information with my accountant or professional advisers where needed, or where the law requires it.
Some of these providers may store information outside the UK. Where they do, I rely on them having appropriate safeguards in place, such as the UK's adequacy regulations or approved contractual clauses.
How long I keep it
- Intro call bookings and enquiries that don't lead to work: up to 12 months, then deleted.
- Client records, including contracts, invoices and related correspondence: for as long as UK tax law requires, normally six years after the end of the relevant tax year.
Cookies
This website uses one session cookie, which is needed for it to function properly and is deleted when you close your browser. Because it's strictly necessary, I don't need to ask for your consent to use it. I don't use any analytics, advertising or tracking cookies. If that changes, I'll update this policy and ask for your consent first.
Your rights
Under UK data protection law, you have the right to:
- ask for a copy of the personal information I hold about you
- ask me to correct information that's wrong or incomplete
- ask me to delete your information
- object to, or ask me to restrict, how I use it
- ask me to transfer it to you or another organisation
To use any of these rights, contact me at the address above. I'll respond within one month. You won't normally be charged.
Complaints
If you're unhappy with how I've handled your information, please tell me first so I can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint.
Changes to this policy
I'll update this page if anything changes, and the date at the top will show when it was last revised.