Localisation and Vendor Operations Consultant

Localisation that holds up as you grow

I help companies turn a fragile, ad-hoc vendor and quality setup into one that's reliable and can grow with the business, without needing a full-time hire to own it.

Sarah Turpin

Sound familiar?

  1. You're working with several vendors, costs keep creeping up, and nothing quite joins up.
  2. You've brought in AI or machine translation, but your review process hasn't caught up.
  3. Quality problems reach your customers before your team spots them.
  4. Localisation landed on someone's desk who never signed up to own it.
  5. You need localisation leadership, but not a full-time hire.

If any of these apply, the problem usually isn't your translators or your tools. It's the operation around them.

How I work

Step 1

Review

A Vendor & Quality Setup Review to find where your setup is breaking down and what to fix first.

£750 fixed feeCredited against any follow-on work

Step 2

Fix

A focused project to sort out what the review found: choosing or consolidating vendors, rebuilding quality processes, training your team, or getting a linguist pool under control.

Step 3

Own

Ongoing, part-time localisation leadership to keep it all running and growing, for teams that need the expertise without the headcount.

Built by someone who's run it, not just designed it

For more than 15 years I've run localisation vendor and quality operations from the inside, on both the client and vendor side. I've managed a pool of 1,000+ linguists, led teams of up to 21, delivered news localisation on 5-hour turnarounds, and built a multi-year language quality metrics framework at Disney.

AI can make localisation faster. What makes it reliable is the human layer around it: the right vendors, reviewers and standards. That's what I build.

15+years in localisation
1,000+linguists managed
5 hrsnews localisation turnaround

Previously at

EADisneyDeepLLiltPapercupUniversally Speaking

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Not sure where to start?

Tell me what's happening with your localisation setup. In 30 minutes, I'll give you an honest view of what's going wrong and whether I'm the right person to help.